Zazu Salon

Hinsdale Naperville Wheaton Chicago

Senior Guest Coordinator 

Zazu Salon Job Description  
Job Title: Senior Guest Coordinator / Receptionist  

Summary: 
Provides quality customer service with patience, professionalism, a smile, eye contact and being accommodating to all of our clients by performing the following duties.  

Duties and Responsibilities include the following. Other duties may be assigned.

  • Acknowledges and greets every client immediately when they walk through the door.*
  • Assists in answering the telephones and always provide the highest level of customer service in order to cut down the amount of time a client waits on hold.*
  • Captures complete and accurate client information by utilizing client information sheets, and be sure to properly add into the computer.*
  • Offers drinks and takes coats.*
  • Assures that client wait time is not excessive.*
  • Takes accurate appointments and always reads the appointment back to the client prior to hanging up the phone, or prior to the client leaving the front desk.*
  • Rings up all transactions accurately.*
  • Offers pre-booking to the clients.*
  • Explains any specials to clients.*
  • Follows proper procedures regarding employee services and sales.*
  • Follows closing procedures according to the company policey.*
  • Assists in maintaining front desk area to include disposing of garbage, cleaning and putting away dirty dishes, straightening magazines, and facing products.*
  • Assists in maintaining the refreshment area to include ensuring that coffee and ice are full, and making lemonade and iced tea as needed.*
  • Takes accurate messages and delivers them promptly.*

Knowledge, Skills, and Other Abilities:

  • Customer service oriented skills
  • Excellent oral communication skills
  • Phone etiquette skills
  • Professionalism
  • Ability to exhibit a professional appearance
  • Problem solving ability skills
  • Ability to multi-task in a fast paced environment
  • Ability to maintain composure in high stress situations

Requirements: High school diploma or equivalent College Degree Preferred
3-5 Years of Customer Service (salon experience preferred) Passion for the industry a must. Fashion and beauty orientated. Weekend, holiday and evening work may be required.
Ability to communicate effectively Efficient in Millennium Software a plus Compensation :Hourly Wage: $10.00-$13.00 (based on experience) Health Benefits and 401K Serv0ces